Refund Policy - Santa Magic

At Santa Magic, we strive to deliver magical, high-quality Christmas experiences for families. This Refund Policy explains how credit purchases and refunds are handled.

1. Digital Credits Are Non-Refundable

All purchases of Santa Magic credits are final.

We do not offer:

Cash refunds
Partial refunds
Refunds for unused credits
Refunds for accidental purchases

This includes credits purchased through:

Apple In-App Purchases
Google Play Billing
Stripe
RevenueCat

2. Credit Replacement for Poor Experiences

While credits are non-refundable, we want every user to be delighted.

If:

A video fails to render
An avatar behaves incorrectly
A feature glitches
Something does not meet expectations

You may submit a support ticket inside the app/portal.

Upon review, we may issue:

Replacement credits
A redo of the experience

This is entirely discretionary and based on the situation.

3. App Store Rules

If you purchased credits through Apple or Google:

Apple/Google may enforce their own policies
Disputes must follow app store rules
Chargebacks for used credits may result in account limitations

4. Unauthorized Purchases

If an unauthorized purchase occurs:

Contact us immediately
Contact your payment provider or app store
We may temporarily suspend account activity during investigation

5. No Refunds for Shared or Downloaded Content

Once a Santa Magic experience is created:

You may freely share it
We cannot revoke digital content already delivered
Delivered videos/experiences are not refundable

6. Contact for Support

To request replacement credits or report an issue:

📩 SantaSupport@SantaMagic.com